The first step before embarking in a new initiative is to define what we are trying to achieve. This is critical to guide all the future decisions, from what team will be needed, to what approach we will follow to succeed. We work in close collaboration with our clients to define the impact they want to make in terms of goals and objectives.

At this point we work with the client to define what team will be needed to embark on the journey. Every project team is multi-disciplinary, and involves experts with a diverse range of skills. In many cases teams are formed by people from both organisations working with a common goal.

Every project requires an effective team. In this step, we work with the client to identify the roles and ways of working that will help get the best from the team and to fit with existing teams. We identify which organisation will fill each role.

In this critical step we identify who will be assigned to the project, the team is assembled, introduced, and briefed on the challenge to be tackled. At this point we also support the team to refine the methodology to be followed and the ways of working.

Once the engagement starts we work actively to monitor between 3 and 5 key performance indicators that help us measure how well we are doing in achieving the goals agreed with the client. As part of our on-going process we enter a cycle of constant performance review and implement actions to ensure that our performance is continuously improving.

This step applies only when the solution is being built in-house. In those situations, we take care of deploying the required infrastructure, the solution implemented and measure the behavior using real time monitoring tools that will allow us to improve on daily basis.